Give a voice to your customers
Ovy’s AI Voice automated speech recognition and response technology enable fast, accurate, lifelike conversations in multiple languages, dialects, speaking styles and emotions for a variety of use cases, like customer self-service, agent assistance and speech analytics.
Natural human-like conversations to make better customers experience
Costs reduction
We’ve identified 5 ways a voicebot can help you save or make more money: lower marketing costs, boost agent productivity, reduce cart abandonment and increase customer retention.
Zero waiting times
People are more demanding. Eliminate first call waiting and resolution times to improve the customer experience. Give your operators time to solve complex questions and make customer happy.
Call analytics
Understand your customers by analyzing the transcription of all calls. Analyze the performance of your contact center with customized reports.
From virtual to human assistant
Smooth customer interactions involve seamless live agent transfers. Our virtual aassistant are equipped to understand the tent and make the switch to a live agent if request.
Build your voice assistant. No code
Create conversation flows that fit your use case. Add customer phrases that trigger specific actions. Do it all, using a drag-and-drop interface that allows for efficient construction and hassle-free editing.
Improve and maintain quality with AI training
Use our training and testing suite to ensure a great customer experience before launch and in post-production to improve and maintain quality.
Discover all KPIs about conversation and customers with the dashboard
Listen to AI voice call recordings and review transcripts to find out what your customers want to achieve. Use the in-app statistics for a quick overview of the most important metrics of the virtual assistant or download the raw data to create your own custom report.
AI Voice supports your customers in every step
Build authentic relationships with your customers
Generating pipeline has never been this easy.
